Home Business Nigeria: Discos Receive 203,116 Electricity Consumers’ Complaints in Q2, 2020 – NERC

Nigeria: Discos Receive 203,116 Electricity Consumers’ Complaints in Q2, 2020 – NERC

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The Nigerian Electricity Regulatory Commission (NERC) says the 11 Electricity Distribution Companies (DisCos) received 203,116 consumer complaints in the 2nd quarter of 2020.

The commission disclosed this in its 2020 second-quarter report on its website on Wednesday in Abuja.

“During the second quarter of 2020, the 11 DisCos received 203,116 complaints from consumers, indicating 0.68 per cent fewer complaints than those received during the first quarter of 2020.

“In total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter.

“The report shows that Ibadan, followed by Benin DisCos had the lowest customer complaints resolution rates based on the proportion of complaints not addressed in the second quarter of 2020.

“A review of customer complaints statistics indicates that estimated billing, metering, and service interruption remain the most significant areas of concern for customers, accounting for 64.88 per cent.

“It represents 131,789 of the total complaints in the second quarter of 2020,” it said.

NERC stated that in the preceding reports, to ensure improved customer service delivery, the commission, on regular basis, continued to monitor and audit customers’ complaint handling and resolution process by DisCos.

It also said that the commission continuously monitored the operation and efficacy of its Forum Offices which were set up to redress on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible DisCos.